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01752 963 823
Welcome tp Plymouth City Centre Dental Practice
Plymouth City Centre Dental Practice

Cancellation Policy and Deposit Scheme

Unfortunately, due to poor attendance over the last few months we have had no choice but to introduce a deposit system for all private appointments across the board.

We require a minimum of 48 working hours’ notice on appointment cancellations to allow us time to offer the slot to another patient. If this is not given, then you will be charged a £40 late cancellation fee.

For all new patients we require a deposit of the full appointment cost- £80 for new patient examinations, £85 for an emergency appointment and £90 for a direct access hygiene appointment.

For existing patients, we require a minimum of £40 deposit, this can be paid on booking your next appointment or alternatively we can call you a week before your appointment to take over the phone. As long as 48 hours’ notice is given when rearranging appointments, this balance will remain on your account and go towards the cost of your appointment.

If you are a plan patient, because you don’t pay for appointments, we won’t take a deposit but we do ask that you are respectful in giving us 48 hours notice to allow us to offer appointments to other patients. If you consistently fail to give sufficient notice, we will have no choice but to charge you.

Reception will endeavour to ensure your contact details are up to date so that you receive reminders for your appointments but ultimately the responsibility lies with you to keep us up to date of any phone number/ address/ email changes.

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